Privacy Policy

Effective Date: 23/09/2024.

Megan Melmore Health & Nutrition holds information about individuals. This policy explains how we collect, use, disclose, and safeguard your information. We may update this Privacy Policy from time to time. Any changes will be posted on this page. Please check back periodically to stay informed of any updates.

1. what we do

Megan Melmore Health & Nutrition offers nutritional therapy services aimed at improving health through tailored dietary and lifestyle interventions. Focusing on preventative care, our services are designed to support overall wellbeing. By conducting consultations, analysing diet and lifestyle, and utilising functional testing, we work to identify the root causes of your health concerns. We then provide personalised recommendations, including dietary changes, supplements, and lifestyle guidance, to address these issues.

2. What information we collect

We may collect and process the following personal information from you:

  • Your name

  • Contact information (email address, phone number)

  • Address and postcode (where applicable)

  • GP contact information

  • Health information including medical history, dietary, lifestyle, supplement and medication details, functional test results and clinic notes

  • Payment details (including card or bank information for transfers and direct debits)

  • Any other information you provide when contacting us or filling out forms on our website

We use this information in order to provide you with nutritional therapy services. This means that the legal basis of our holding your personal data is for legitimate interest.

We may collect the following information from other sources:

  • Sensitive medical information in the form of test results from functional testing companies. We use this information in order to provide you with direct healthcare. This means that the legal basis of our holding your personal data is for legitimate interest.

  • Sensitive information from other healthcare providers. The provision of this information is subject to you giving us your express consent. If we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers which means the healthcare provided by us may be less effective.

3. How We Use Your Information

We act as a data controller for use of your personal data to provide direct healthcare. We also act as a controller and processor in regard to the processing of your data from third parties such as testing companies and other healthcare providers. We act as a data controller and processor in regard to the processing of credit card and online payments.

We undertake at all times to protect your personal data, in a manner which is consistent with our duty of professional confidence and the requirements of the UK General Data Protection Regulation (UK GDPR) concerning data protection. We will also take reasonable security measures to protect your personal data storage.

We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime. Also where there is a legal requirement such as a formal court order. We may use your data for marketing purposes such as newsletters but this would be subject to you giving us your express consent.

4. sharing of information

We will keep information about you confidential. We will only disclose your information with other third parties with your express consent with the exception of the following:

  • For the processing of a complaint from you

  • Anyone to whom we have transferred our duties under an agreement we have made with you 

  • Any legal, or crime prevention agencies to satisfy a request if we have a legal duty to do so

  • We may share your information with supplement companies and functional testing companies, as part of our service, but will not share any sensitive material

We will seek your express consent before sharing your information with your GP or other healthcare providers. However if we believe that your life is in danger then we may pass your information onto an appropriate authority using the legal basis of vital interests.

We may share your case history in an anonymised form with our peers for the purpose of professional development. This may be at clinical supervision meetings, conferences, online forums, and through publishing in medical journals, trade magazines or online professional sites. We will seek your explicit consent before processing your data in this way.

5. Data Retention

Following completion of your healthcare we retain your personal data for the period defined by our professional association and registrant body The Association of Naturopathic Practitioners. This enables us to process any complaint you may make. In this case the legal basis of our holding your personal data is for contract administration.

6. Your Rights

Every individual has the right to see, amend, delete or have a copy, of data held that can identify you, with some exceptions. You do not need to give a reason to see your data. 

If you want to see your data you must make a subject access request in writing to hello@meganmelmore.com. 

Under certain circumstances some information may be withheld. We shall respond within 20 working days from the point of receiving the request and all necessary information from you.

Our response will include the personal details we hold on you including:

  • Sources from which the information was acquired.

  • The purpose of processing the information.

  • With whom we are sharing the information.

  You have the right to ask to:

  • Have your information deleted.

  • Have your information corrected, or updated.

  • Receive a copy of your personal data in an easily readable format. 

  • Object about the processing of personal data about you.                             

To exercise any of these rights, please contact us at hello@meganmelmore.com.

7. Security of Your Data

We only use information that may identify you in accordance with UK GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.

Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare. We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.

We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only, protect personal and confidential information held on equipment such as laptops with encryption (which masks data so that unauthorised users cannot see or make sense of it). We ensure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.

Our details are registered with the Information Commissioner’s Office (ICO). A copy of the registration is available through the ICO website (search by business name).

8. Cookies

We do not make use of cookies to collect any private or personally identifiable information. The technical platform of this website uses cookies solely to aid the proper technical functioning of the website. The cookies used contain random strings of characters alongside minimal information about the state and session of the website – which in no way collects or discloses any personal information about you as a visitor.                                   

Advanced areas of this site may use cookies to store your presentation preferences in a purely technical fashion with no individually identifiable information.   

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.                                            

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.    

9. Analytics    

Like most websites, we make use of analytics software to help us understand the trends in popularity of our website and of different sections. We make no use of personally identifiable information in any of the statistical reports we use from this package. We use an analytics package called Google Analytics, who provide details of their privacy policy on the Google website. To opt out of being tracked by Google Analytics across all websites visit http:// tools.google.com/dlpage/gaoptout.        

10. Complaints

If you have any concerns about our use of your personal data, you can make a complaint to us at hello@meganmelmore.com.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO, by contacting them on 0303 123 1113.